FAQ

 
 

GARMENT CARE & WASHING INSTRUCTIONS

I want to make sure your clothes look as fabulous as when you receive them for a long time, so please pay attention to these easy instructions:

DOs:

  • Hand wash is recommended.

  • If you prefer to use the washing machine, wash at maximum 30°, gentle cycle.

  • Wash inside out

  • Wash with similar colours

  • Dry flat to avoid shrinking

  • Use a washing garment bag when possible.

DON’Ts:

  • Do NOT use bleach

  • Do NOT tumble dry

  • Do NOT dry clean

  • Do NOT iron over the motifs (prints, rhinestones, etc…), if you need to iron please use cool iron setting or, preferably, low heat steaming

CHEMADIAZ.COM can not be responsible for damaged items due to negligent washing or normal wear and tear. In case of any doubts regarding washing and garment care, please drop me a line at iam@chemadiaz.com

HANDMADE TO ORDER

All merchandise sold at CHEMADIAZ.com is hand made to order, in limited editions, so sometimes orders can take up to 4 weeks depending on stock levels and demand. Please contact me at iam@chemadiaz.com if you need an urgent order and I will let you know the estimated time of dispatch.

Garments may slightly vary, as they are all unique, hand-finished, exclusive pieces.

CUSTOM ORDERS

Do you have any special request? Do you see a design you like but would prefer it on a different shape, colour, or specific size? Please email me with your ideas at iam@chemadiaz.com and I will get back to you as soon as possible. All custom orders are final sale.

SHIPPING

You can get your order delivered to any address in the world! Shipping fees are a standard rate of £5 per garment in the UK and £10 per garment for international orders. We also ship to Russia, but we can only ship to business addresses, please take this into consideration when making your purchase.

In some occasions, some customs fees, duties and taxes may be applied depending on the country of shipping, these fees will be covered by the customer.

RETURNS POLICY

All the items are made to order, so all sales are final sales. In case of faulty, exchanges will be accepted. The return fees are to be covered by the customer. Please contact iam@chemadiaz.com before returning any item.